At Luban Aura, we are deeply committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your personal information when you visit https://lubanaura.com or purchase our premium Omani frankincense products.
1. About Us
Our website address is: https://lubanaura.com. We are a specialized provider of authentic Omani frankincense, featuring a signature collection of herbal teas infused with Royal Hojari frankincense and 100% pure essential oils.
2. Information We Collect
To ensure a seamless and personalized shopping experience, we collect the following data:
- Personally Identifiable Information: This includes your name, email address, and contact details provided during account registration or the checkout process.
- Order & Delivery Data: We collect shipping addresses and phone numbers specifically to process and deliver your orders accurately.
- User Interactions: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist in robust spam detection.
3. Cookie Policy
We utilize cookies to enhance your navigation and shopping experience:
- User Preferences: If you leave a comment, you may opt in to saving your name and email address in cookies. This is for your convenience so that you do not have to fill in your details again.
- Session & Commerce: When you access your account or add items like “Frankincense Tea” to your cart, we set temporary cookies to maintain your session and screen display preferences. Login cookies remain active for two days, while screen options cookies persist for one year.
4. Embedded Content from Third Parties
Our website may feature embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These providers may collect data about you, use their own cookies, and monitor your interaction with the embedded content, especially if you have an account and are logged in to their platform.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. We only share information with trusted third-party service providers necessary to fulfill our commitment to you:
- Logistics Partners: To ensure the timely delivery of your frankincense products.
- Payment Gateways: To facilitate secure, encrypted, and PCI-compliant financial transactions.
- Security Services: Automated spam detection services to verify visitor comments and maintain site integrity.
6. Data Retention
- Comments: Comments and their associated metadata are retained indefinitely to allow for the automatic recognition and approval of follow-up comments.
- User Profiles: For users who register on our website, we store the personal information provided in their user profile. All users can view, edit, or delete their personal information at any time (except for their username).
7. Your Data Rights
As a user of Luban Aura, you hold the following rights regarding your data:
- You may request an exported file of the personal data we hold about you.
- You may request the permanent deletion of your personal data, excluding any information we are legally or administratively obligated to retain for security or tax purposes.
8. Security Measures
We prioritize the safety of your information. Our website employs industry-standard SSL (Secure Sockets Layer) encryption to ensure that all data transmitted between your browser and our servers remains private and protected against unauthorized access. seamless shopping experience, we collect the following:
- Personal Identity Information: Name, email address, and contact details provided during checkout or account registration.
- Order & Delivery Data: Shipping addresses and phone numbers required to deliver your orders.
- Comments: When visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist in spam detection.
3. Cookies
We use cookies to enhance your experience:
- User Preference: If you leave a comment, you may opt-in to saving your name and email in cookies for convenience.
- Session & Shopping: When you log in or add products like “Frankincense Tea” to your cart, we set up temporary cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year.
4. Embedded Content from Other Websites
Articles or product pages on this site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These sites may collect data about you, use cookies, and monitor your interaction with that content.
5. Data Sharing & Disclosure
We do not sell your personal data. We only share information with trusted third parties to fulfill your requests, such as:
- Shipping Carriers: To deliver your Frankincense products to your doorstep.
- Payment Processors: To ensure secure and encrypted financial transactions.
- Spam Detection Services: To verify visitor comments.
6. Data Retention
- If you leave a comment, the comment and its metadata are retained indefinitely for automated follow-up approval.
- For registered users, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except for their username).
7. Your Rights Over Your Data
If you have an account on this site or have left comments, you can:
- Request an exported file of the personal data we hold about you.
- Request that we erase any personal data we hold about you, excluding any data we are obliged to keep for administrative, legal, or security purposes.
8. Security
We implement industry-standard security measures (SSL Encryption) to maintain the safety of your personal information when you place an order or enter your details on our website..